Refund & Payment Policy
📝 Quick Summary
- All Premium Membership payments are final and non-refundable once activated.
- Crypto payments are irreversible by their nature — no chargebacks are possible.
- If your account is suspended for a policy violation, no refund is issued for unused time.
- If a verified platform-side error prevented your features from activating, contact us within 7 days.
1. What This Policy Covers
This policy applies to all paid services on BackpageSeek.com, including:
- Premium Membership — $28.99 / 30 Days (Auto-Bump, Featured Badge, Emoji titles)
By completing a payment on BackpageSeek.com, you confirm you have read and accepted this policy.
2. All Digital Services Are Non-Refundable
Digital services are delivered instantly and cannot be "returned." Specifically:
- Premium Membership: Features activate within minutes of payment confirmation. Auto-Bump begins its first cycle automatically, the Featured Badge appears on your ads, and emoji rendering in titles becomes active. Because value is delivered immediately, the subscription is non-refundable for any reason — including early cancellation, unused time, or change of mind.
- Auto-Bump: The Auto-Bump cron runs every 10 minutes. Because your ad starts ranking higher from the first cycle, the service is considered delivered and cannot be refunded.
- Credit Wallet: Credits added to your account balance are non-refundable and cannot be converted to cash or transferred to another account.
3. Cryptocurrency Payments
BackpageSeek.com processes Premium payments exclusively through our secure third-party cryptocurrency processor. By paying in crypto, you acknowledge:
- Irreversibility: Confirmed blockchain transactions cannot be reversed, cancelled, or charged back.
- Price Lock: The USD price ($28.99) is fixed. The crypto equivalent is calculated by our secure payment system at the time of checkout. We are not responsible for cryptocurrency value fluctuations after the invoice is generated.
- Expired Invoices: Payment invoices expire after 3 hours. If your invoice expires before payment is sent, a new one must be generated. No credit is given for an expired invoice.
4. No Refund After Account Suspension
If your account is suspended or terminated due to a violation of BackpageSeek.com's Terms of Use, no refund will be issued for any remaining Premium time or unused credits — regardless of whether the violation was intentional.
Examples of violations that may lead to suspension: spam posting, fake listings, illegal service solicitation, misuse of Premium features, or posting prohibited content.
5. Exceptions — When We May Help
We may offer a service extension (not a cash refund) in these very limited cases:
- Platform-Side Technical Failure: If a verified error on our end prevented your Premium features from activating for more than 24 continuous hours, contact us within 7 days with details.
- Duplicate Charge: If you were charged twice for the same subscription period due to a payment processor error, contact us with both transaction IDs as evidence.
These cases are reviewed individually and do not guarantee a refund or credit. BackpageSeek.com's decision is final.
6. How to Contact Us
For billing questions or to report a potential duplicate charge, email: support@backpageseek.com
Please include: your registered email, payment date, and the Payments transaction ID. We respond within 3–5 business days.
By completing a payment on BackpageSeek.com, you confirm you have read and agreed to this Refund Policy. All sales of digital services are final.